| |
 |
Return policy |
 |
- Packages must be inspected upon receipt and any visible damage must be reported within 7 days to our Customer Care. Failure to report such visible damage may void warranty.
- SilverDevotion offers a 30-calendar-day warranty (from the time of order receipt by the customer), during which customer can return an order for any reason.
- A Return Request, submitted within the warranty period, is required for processing a return correctly. Please note that all items must be returned prior to the expiry of the warranty period.
- An item or an order is considered returned, upon confirmation of receipt by SilverDevotion. However confirmation of delivery of returning orders to a SilverDevotion location does not constitute confirmation of receipt of all items.
- The order is NOT considered returned at the time of request for Return Authorization or once shipped by the customer.
- Refunds will be issued only after the returned items are processed (confirmed received, Quality-Control inspected) and deemed acceptable for restocking by our Quality Control department. Please allow up to 2 weeks of processing time, after delivery of the returned item to a SilverDevotion location.
- All returned items must be in excellent condition without any signs of wear, alteration or damage (excluding manufacturing defects). Examples of alterations or damage include, but are not limited to, ring-resizing, cut chain, scratched pearl or finding, missing components etc.
- All returned items must be accompanied by their certificates, silk pouches, bonus gift and VIP card, but without their boxes or any other packing material. Please consider recycling them at your local depot.
- If an item is deemed unacceptable for restocking the returned item will be reshipped to the customer at the customer's expense. SilverDevotion does not offer any monetary compensation in the event that the customer requests the disposal of a returned item which has been deemed unacceptable by our Quality Control.
- Returns of items that are no longer covered by the SilverDevotion warranty will be treated as items deemed unacceptable for restocking unless otherwise and expressly agreed upon between the buyer and SilverDevotion.
- The VIP number may be deactivated (see relevant FAQ for more details).
- Items not received will not be refunded.
- If the customer would like to keep the bonus item, the amount of $20 USD will be automatically deducted from the refund.
- The maximum amount that can be refunded per order shall not exceed the amount received by SilverDevotion for the same order.
- SilverDevotion bears no responsibility for return shipments initiated by the customer and for any returning items, lost during transportation to our premises or lost due to lack of the Return Authorization number or for items sent by the customer to the wrong address.
- Please note that we bear no responsibility for any fees that your individual bank or credit card organization may apply to your transactions.
- Packages must be inspected upon receipt and any visible damage must be reported within 7 days to our Customer Care. Failure to report such visible damage may void warranty.
|
|
|
|
